Course Overview
Course Description
The BSB50420 – Diploma of Leadership and Management reflects the role of individuals who apply knowledge, skills, and experience in leadership and management across a range of enterprise and industry contexts.
Individuals at this level display initiative and judgement in planning, organising, implementing, and monitoring their own workload and the workload of others. They use communication skills to support individuals and teams to meet organisational or enterprise requirements. They may plan, design, apply, and evaluate solutions to unpredictable problems and identify, analyse, and synthesise information from a variety of sources.
| Course Name | BSB50420 – Diploma of Leadership and Management |
|---|---|
| Course Duration | 1 Year (52 Weeks Full-time) |
| Mode of Delivery | Face-to-face with classroom and in-class activities |
| Delivery Location | Suite 603, Level 6, 2 Meredith Street, Bankstown, NSW 2200 |
| Fees | Enrolment Fee (non-refundable): $250 Tuition Fee: $8,000 Material Fee: $95 Late/Re-Assessment Fee: $50 per unit |
Who Should Undertake This Qualification
This qualification is aimed at students who want to enhance their leadership and management skills to create further educational and employment opportunities.
It is especially suitable for overseas students seeking to develop leadership qualities across a wider range of business functions in senior management or administrative roles. It may also appeal to those entering the business or management profession from another sector.
Target Occupations
- General Manager
- Senior Executive
- Manager
- Operations Manager
- Area Manager
If you do not identify with one of the target occupations, please contact us on +61 2 9066 6903 to discuss your eligibility with a training consultant.
Student Entry Requirements
- All students must be at least 18 years of age at the time of application.
- IELTS band score of 6.0 or equivalent, in line with Department of Home Affairs regulations.
- Satisfactory completion of studies in the applicant’s home country equivalent to an Australian Year 12 qualification.
- Mature age students without minimum education requirements may be considered based on relevant work experience and demonstrated capacity to meet course requirements.
Technology Literacy Requirements
- Ability to produce and present high-level word-processed documents/reports.
- Ability to obtain, interpret, evaluate, and present information from a variety of sources.
- Ability to analyse, research, and provide statistical data based on business trends.
Language, Literacy and Numeracy (LLN)
Students must undertake an LLN test to determine if additional learning support is required. All students in this course are expected to possess a high level of LLN capabilities.
Learner Support
Based on LLN outcomes, Hallmark Institute provides support in the following areas:
- Language
- Literacy
- Numeracy
Additional support services are available at no extra cost. Students requiring further assistance should contact Hallmark Institute on +61 2 9066 6903.
Student Support Services
Support from Trainers and Assessors
Students have access to trainers and assessors during business hours via phone or email at no additional cost. All trainers are industry experts dedicated to supporting students throughout their learning journey.
Student Support Services Department
The Student Support Services Department assists with administrative and academic matters, including accessing online systems and course materials.
Student Welfare
Students experiencing personal difficulties will be referred to the Principal for appropriate support. If needs exceed the Institute’s capacity, students will be referred to suitable external agencies.
Unit of Competency
Upon successful completion of this unit, students are expected to have learnt:
- How to identify critical and creative thinking concepts and approaches, and their application to a workplace context;
- How to facilitate relevant learning opportunities for others;
- How to develop questions and prompt questioning to broaden knowledge and understanding of the team member cohort;
- How to monitor team skill development to develop recommendations on future learning arrangements to be implemented in future planning.
Upon successful completion of this unit, students are expected to have learnt:
- How to develop and use emotional intelligence to increase self-awareness, self-management, social aware-ness and relationship management in the context of the workplace;
- How to identify the impact of own emotions on others in the workplace, recognising and appreciating the emotional strengths and weaknesses of others, promoting the development of emotional intelligence in others and utilising emotional intelligence to maximise team outcomes;
- How to Identify personal stressors and own emotional states related to the workplace and develop awareness of own emotional triggers and use this awareness to enable control emotional responses;
- How to Model workplace behaviours that demonstrate management of emotions and use self-reflection and feedback from others to improve development of own emotional intelligence;
- How to recognise and appreciate the emotional strengths and weaknesses of others, promote the development of emotional intelligence in them and utilise emotional intelligence to maximise team outcomes.
Upon successful completion of this unit, students are expected to have learnt:
- How to manage an operational plan for at least one business or work area;
- How to develop operational plan and risk management plan using a variety of information sources and consultation including resource requirements, key performance indicators, monitoring processes and contingency plans;
- How to plan and manage resource acquisition, monitor, and review operational plan;
- How to communicate effectively with relevant stakeholders to explain the plan and supporting information, seek approvals, negotiate variations, and engage work teams;
Upon successful completion of this unit, students are expected to have learnt:
- How to develop, refine and implement a solution to address a workplace issue on at least one occasion;
- How to consult with stakeholders to identify workplace issue to be addressed within scope of job role and organisational policy;
- How to generate potential ideas that provide innovative solutions to identified issues;
- How to evaluate viability of ideas;
- How to present ideas and information to others and reflect on responses;
- How to refine chosen solution in response to feedback.
Upon successful completion of this unit, students are expected to have learnt:
- How to apply conventions and procedures for formal and informal meetings including, developing, and distributing agendas and papers, identifying, and inviting meeting participants, organising, and confirming meeting arrangements, running the meeting, and following up;
- How to organise, take part in and chair a meeting, record and store meeting documentation and follow organisational policies and procedures.
Upon successful completion of this unit, students are expected to have learnt:
- How to develop and implement a plan for own personal and professional development;
- How to manage personal and professional development of at least two other individuals;
- How to identify roles and responsibilities of team members;
- How to support two different individuals to develop work goals that align with their role and responsibilities;
- How to facilitate team member access to relevant personal and professional development activities;
- How to use technology to organise and prioritise tasks and commitments of a team or work area;
- How to research and implement techniques for maintaining health and wellbeing of self and others;
- How to develop personal work goals, plans and activities to meet work goals;
- How to measure personal work performance, including assessing competency against competency standards;
- How to participate in personal and professional development activities to develop professional competence.
Upon successful completion of this unit, students are expected to have learnt:
- How to plan for the new or modified administrative system, implement new or modified administrative system and monitor administrative system;
- How to work with relevant personnel and stakeholders to identify administrative system improvements, document necessary requirements or modifications;
- How to provide training and support for staff to use the new or modified system and monitor the new system and identify future improvements and staff training needs.
Upon successful completion of this unit, students are expected to have learnt:
- How to manage the recruitment and onboarding process for two different individuals;
- How to update organisational policies and procedures for recruitment and onboarding;
- How to identify the need for recruitment;
- How to prepare and oversee appropriate documentation required for recruitment;
- How to select and advise job applicants appropriately;
- How to manage the onboarding process;
- How to comply with relevant legislation and organisational requirements.
Upon successful completion of this unit, students are expected to have learnt:
- How to implement processes to manage ideas and information on at least two occasions, including:
- communicating information to support others to achieve work responsibilities;
- facilitating employees’ contributions to consultation on work issues;
- providing feedback on the outcomes of consultations;
- resolving issues raised or referring to relevant personnel.
- How to develop and implement processes and systems to manage difficulties on at least two occasions, including:
- identifying and resolving conflicts and other difficulties according to organisational policies and procedures;
- planning how to address difficulties.
- providing guidance, counselling, and support to assist co-workers in resolving their work difficulties.
Upon successful completion of this unit, students are expected to have learnt:
- How to establish team performance plan and develop and facilitate team cohesion by encouraging and fostering shared understanding of purpose, roles and responsibilities; identifying and resolving problems; providing feedback to encourage, value and reward others; and modelling desired behaviour and practices;
- How to develop policies and procedures to ensure team members take responsibility for own work and assist others to undertake required roles and responsibilities;
- How to establish processes to address issues and resolve performance issues;
- How to support team to meet expected performance outcomes including providing formal and informal learning opportunities as needed;
- How to facilitate teamwork and liaise with stakeholders;
- How to develop performance plans with key performance indicators (KPIs), outputs and goals for individuals or the team which incorporate input from stakeholders;
- How to evaluate and take necessary corrective action regarding unresolved issues, concerns and problems raised by internal or external stakeholders.
Upon successful completion of this unit, students are expected to have learnt:
- How to develop, implement and review at least three resource plans;
- How to consult with stakeholders and analyse information to determine the nature and level of resources required to achieve business objectives;
- How to plan for, acquire and allocate the resources, incorporating strategies to maximise efficiency and manage risk;
- How to develop and implement systems to:
- How to incorporate efficient use of resources into work practices;
- How to monitor resource use against budgets and business objectives;
- How to prepare a report that indicates the level of performance achieved and any adjustments needed to achieve service and product delivery standards.
Upon successful completion of this unit, students are expected to have learnt:
- How to participate in and lead at least two meetings;
- How to prepare and make a presentation to two different groups;
- How to communicate with key stakeholders to position the business to best effect including:
- How to listen actively;
- How to understand information needs of others;
- How to adapt communication to suit the audience;
- How to identify suitable platform for presentations;
- How to present reliable information;
- How to design the presentation to meet the needs of the audience;
- How to answer questions clearly and concisely.